Setting Up Sample Orders in the Product Uploader
There are several ways to set up and administer sample orders, depending on where you are shipping the samples from, and whether you would like to print shipping labels via the Yellow Seed platform.
We encourage you, whenever possible, to use our shipping labels by inputting a “Shipping Address for Samples” that can be verified, as this allows customers to purchase samples without any interruptions in the checkout flow.
1. Set up for samples shipping from a verified US address:
If your samples are in the US, please input a verified US address into the Samples tab of the Product uploader, and then choose a USPS flat rate shipping size.
Please choose a USPS package size in accordance with your sample size as follows:
Approx. 1kg of cacao fits in a USPS flat rate envelope
Approx. 4kg of cacao fits in a USPS medium flat rate box
Approx. 6kg of cacao fits in a USPS medium flat rate box
USPS flat rate boxes are free and can usually be delivered to your home or office free of charge.
2. Set up for sample shipping from a verified international address:
If your samples are stored outside of the US, please input a verifiable international address if possible. Sometimes international addresses cannot be verified by our shipping API, due to their technology's limitations.
You can then choose between different UPS and DHL parcel types for shipping, depending on the size of your samples and which carrier is more convenient for you.
DHL package sizes and weight limits:
The weight limit for DHL Express Box 2 is 1.5kg. The dimensions of this box size are 34 x 18 x 10cm.
The weight limit for DHL Express Box 3 is 3kg. The dimensions of this box size are 34 x 32 x 10cm.
The weight limit for DHL Express Box 3 is 7kg. The dimensions of this box are 34 x 32 x 18cm.
UPS package sizes and weight limits:
2.0kg of cacao beans fit in a UPS Small Express Box with dimensions of approx 33.02 x 27.94 x 5.08cm.
4.0kg of cacao beans fit in a UPS Medium Express Box with dimensions of approx 40.64 x 27.94 x 7.62cm.
5.5kg of cacao beans fit in a UPS Large Express Box with dimensions of 45.72 x 33.02 x 7.62cm.
NOTE: We can help to arrange sample fulfillment in the US for you if you check “Help with sample fulfillment” on this step. We recommend checking this option if you do not have connections that could fulfill orders for you in the US. Many of our customers are in the US, and samples stored at Origin are usually prohibitively expensive because of shipping costs.
3. Set up for samples shipping from a non-verified address:
Please only select "no, don’t use our shipping labels" if you don’t have an address that can be verified or if you can get significantly cheaper postage using a shipping carrier that is currently unavailable on Yellow Seed. If you select "no", you will need to provide the customer with a shipping quote before they can pay and finish the checkout.
If you choose “No, do not use our shipping labels”, you will have to calculate the shipping cost manually and input it into the appropriate location on the Orders Received page whenever you receive a sample order request. Only after you have manually calculated shipping and input that information can the customer go back and pay for the product and shipping.
If you are able to verify your address, it is highly recommended that you choose “Yes” to use our shipping labels as this leads to fewer customer drop-offs. Sometimes it is not possible to verify foreign addresses, in which case you will have to manually calculate shipping because our shipping API cannot generate labels for unverifiable addresses.